Samsung · Washing Machine · Heating Problem

Samsung Washing Machine Error HE

Samsung washing machine error HE usually indicates a heating-system fault. ECL records this code as “Heating Error”. Common causes on this page include Faulty heater and Thermostat issue, but the exact cause can vary by model and appliance generation. Keep to the external checks and safety guidance below; do not remove covers or test internal or live components, and arrange professional diagnosis if the code persists.

Quick answer: Heating Error

In simple terms

Samsung washing machine code HE usually means Heating Error. Follow these four steps.

1Understand the code

See what the code usually means and why it may have appeared.

2Try safe checks

Try only the simple checks listed on this page. Do not take the appliance apart.

3Check if it is safe to use

Check the safety section before you keep using the appliance.

4Choose the next step

Use the next-step box to see whether to keep checking, find a part by model or get repair help.

What Samsung HE means

Water is not heating up.

Repair help

Need help with HE?

This fault may need proper testing with tools. If you have followed the safety guidance above, ECL can pass the fault details to a checked repairer who covers your area.

Find an ECL Verified repairer

No obligation. Your contact details are only shared after you submit the repair request, and only with a suitable ECL Verified repairer where coverage is available.

Common causes

  • Faulty heater
  • Thermostat issue

Safe checks you can make

  1. Check if cycle runs cold

When to stop and call an engineer

If standard user maintenance does not clear the error, or if you suspect an electrical component failure.

Your model may be different

Error-code meanings can vary by model, market and appliance generation. Confirm Samsung HE against the instruction manual or support information for the exact model number before replacing parts or treating this page as a model-specific diagnosis.

Where this information comes from

Publisher: Error Code Lookup Editorial Team. This page is independent information written in our own words and reviewed with safety boundaries in mind.

Manufacturer information: Samsung UK Home Appliance Support. Use the exact model number to verify model-specific wording and instructions.

Last reviewed: 2026-05-18

How Error Code Lookup researches and verifies pages · Report a correction or provide model-specific evidence

Frequently asked questions

What does HE mean on a Samsung washing machine?

Water is not heating up.

What usually causes Samsung error HE?

Common causes include Faulty heater; Thermostat issue.

Can I safely fix HE myself?

This fault may require professional diagnosis or repair. Only basic external safety checks should be attempted.

When should I call a professional for HE?

If standard user maintenance does not clear the error, or if you suspect an electrical component failure.

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